13bet Privacy Policy — How Your Information Is Protected

1 What Information We Collect

We collect various types of information when you register and use 13bet's services. This data is used to deliver the best gaming experience and keep your account secure.

Directly collected information:

• Full Name & Date of Birth
• Mobile number & email address
• BKash/Nagad/Rocket mobile banking number
• Residential address (city and district)
• National ID Number (for verification purposes)

Automatically collected information:

• IP address and device type
• Browser information and operating system
• Login timestamps and session information
• Gaming history and transaction records

2 How Your Information Is Used

13bet uses the collected information for the purposes outlined below. Your interests and privacy are prioritized in every use case.

Your data will never be shared with third parties for advertising purposes. You can opt out of promotional emails at any time through your account settings.

3 Data Sharing & Disclosure

13bet does not generally share your personal information with anyone. In limited circumstances, data may be shared — strictly for necessary and lawful purposes.

• Payment Processor: Necessary information is shared with bKash/Nagad/Rocket to process deposits and withdrawals.
• Game Providers: Limited data may be shared with licensed game providers for the purpose of game operation.
• Law Enforcement: Data may be disclosed in response to a court order or other legal obligation.
• Fraud Prevention Agency: Information may be shared with regulatory authorities to prevent fraud and money laundering.

When sharing information with third parties, we ensure they adhere to the same privacy standards we uphold. All third-party providers are contractually bound to protect your data.

4 Cookies & Tracking Technologies

13bet uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions, security, and core platform functionality.
• Performance Cookies: Helps improve page loading speed and overall user experience.
• Preference Cookies: Used to remember your language, theme, and gaming preferences.
• Analytics Cookies: Helps us analyze how the platform is used so we can improve our services.

Mobile app users may be subject to similar data collection technologies within the app. You can manage these through your app permission settings.

5 Data Retention Period

13bet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active account data is retained until the account is closed.
• Financial transaction records are retained for a minimum of 5 years (legal requirement).
• Personal data may be retained for up to 2 years after an account is closed.
• Once consent for marketing communications is withdrawn, your preferences are updated immediately.
• Fraud-related records may be retained until all legal proceedings have concluded.

6 Your Rights

Under 13bet's Privacy Policy, you have a number of important rights. These rights are defined in line with international data protection standards.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may restrict how your information is used for specific purposes.
• Data Portability: You can receive a copy of your data in a readable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, contact the 13bet support team. We will respond to your request within 30 business days.

7 Security Measures

13bet follows the highest industry security standards to protect your data. Our technical and organizational security measures are reviewed on a regular basis.

• 256-bit SSL/TLS encryption applied to all data transmissions.
• Database encryption — stored data is encrypted at rest.
• Two-Factor Authentication (2FA) is available for your account.
• Regular security audits and penetration testing are conducted.
• Automated alert system for suspicious login attempts.
• Strict data access controls are enforced for all staff members.

8 Child Protection Policy

13bet strictly does not provide services to anyone under 18. We do not collect data from minors.

• Age verification is conducted at the time of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• Any data found to belong to a minor is deleted without delay.
• Parents or guardians who have concerns can contact our support team at any time.

9 Privacy Policy Updates

13bet may update this Privacy Policy at any time. We will notify you of any significant changes.

• When the policy changes, the "Last Updated" date at the top of the page will be revised accordingly.
• Notifications will be sent via email or on-platform alerts for any significant changes.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact the 13bet support team. Our dedicated data privacy team will handle your request promptly.

• Email: [email protected] (general inquiries)
• Live Chat: Available 24/7 through the platform
• Response time: typically within 24 hours, and no later than 30 business days
• Data Deletion Request: Submit a written request to Support

This Privacy Policy has been prepared in accordance with the applicable laws of Bangladesh. In the event of any dispute, the original version shall be considered final.